Course 7

Listening is the most fundamental component of interpersonal communication skills. Active listening not only means focusing fully on the speaker, but also actively showing verbal and non-verbal signs of listening.

Who should attend?

Anyone who wants to improve their communication skills.

Course benefits

• Understand importance of listening behavior and effective communications.
• Understand essential elements of listening actively.
• Learn how to be an “active listener”.
• Use body language to emphasize and support the communicated message.
• Appreciate the role of questioning and confirming.
• Improve the communication process by paraphrasing and asking open-ended questions.